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Hope this letter helps protect other senior citizens I will investigate this with Honda of America in the near future. When they couldnвЂ™t get us to backdown on buying the vehicle, the finance guy lost it and resorted to telling us he would not sell the vehicle to us and told us to leave.ДЄfter two dozen new car purchases, this is the lowest new scam that I have experienced and surprised if it is sanctioned by a Honda of America. ANOTHER RED FLAG.ДЄfter thinking of the days events, I think Team Regal might have had someone else interested in the vehicle we ordered and paying a higher price than we signed for. I guess this is a new type of bait and switch scam to exploit senior citizens for more money. We were then told to leave because we were making too much noise. Never knew a finance person had all that power when we are sitting there with cash in hand to buy the vehicle that we ordered. He then said because we couldвЂ™t answer 'Why' he would not sell us the vehicle. The finance guy said he could not proceed with the paperwork. I asked for choices that the program would accept and he would not give us any choices. The finance guy told us his program would not accept 'NO' and he needed a better response. He wanted a different answer to input into his computer program and said he could not proceed with the paperwork until we answered 'WHY'. He asked 'WHY' three times and he would not accept our answer of вЂњNOвЂќ. He asked вЂњWHYвЂќ and we told him we were not interested in any of them. We let him read them and told him we were not interested in any. Now you get to the finance guy and he has all these questions and optional things (warranties/protection plans) they try and make money from you and is required to read by law, so he says. In the confusion of this day I could not find the text so we accepted the $300.00. I informed him it was going to be a new tag. Josh Woodard asked me the question if it was going to be a new tag or transfer of an existing tag.

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Next Josh Woodard came back to the table and said he made a mistake and the price they quoted was not for a new license plate and we would have to pay $300.00 for a new license tag.

He then conceded and said he would eat the $500.00. Robert Holly could not produce the stated letter from Honda canceling the rebate. I again asked Robert Holly to show me documentation that Honda says I am not entitled to the rebate since it was already approved on June 29. I showed him documentation where Josh Woodard sent me on June 29 and we were entitled to the rebate. I asked Robert Holly to show me where Honda just ended a $500.00 rebate and we were no longer entitled to it. The sales manager Robert Holly told us he had good news and bad news and we would have to pay $500.00 more than the agreed price negotiated on June 29.

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Now the scenario good cop, bad cop is recreated in a new version by Team Regal (comprised of salesman, sales manager & finance guy) on how to 'Exploit Senior Citizens'. Next Robert Holly (sales manager) comes to talk to us. I thought maybe they had another buyer at more money for my car but put the thought out of my mind.

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There was one additional dealer installed option on the vehicle that we had NOT ordered but he would give it to us free because it was already installed. He brought the car out and it was not detailed. We then presented Josh Woodard a copy of our insurance on the new vehicle and he made a copy. The morning of Aug 1 sent Josh Woodard an email that we were on our way. We had talked previously confirming the date for pickup and even sent him a text prior to Aug 1 confirming the date. Upon arrival at the dealership,В Josh Woodard (sales person)В said he wasnвЂ™t expecting us on Aug 1 and he said he thought it was Aug 8. The scam and exploitation of a senior begins upon our arrival. It came in a day earlier and on Aug 1 we drove 100 miles to pay for and pick up the Honda CR-V that we ordered on June 29th. Josh Woodard contacted us that the car would be in July 29 and gave us the vin# 2HKRW1H95LH413845 for us to get insurance on it for the day time of pickup. On June 29 we negotiated a price with Josh Woodard (sales person) for a new car and ordered it. Thought you might be interested in a new scam/elder abuse/exploitation of senior citizens from Regal Honda of Lakeland, FL. Re: Picking up our new Honda CR-V Vin # 2HKRW1H95LH413845 on August 1, 2020